Q: The product says my user name or license key is invalid. How do I fix that?

  • License keys are major version specific. Verify that you are using the correct version of the software with the correct license key. The receipt has the version number as part of the SKU.
  • Verify that you are using BOTH the User Name and the License Key from your receipt.

Q: How do I tell what has changed in each version of the product?
A. Go to the product on the website. Click on the History tab.

Q: How do I use my user name and license key?
A. See the Licensing\Using Your License Key topic in the help file for the product you purchased.

Q: How long does it take to get my license key after I purchase?
A. License keys are given immediately upon credit card authorization.

Q: My login no longer works. Why?
A: If you ordered before June 22nd, 2015, you will need to create a new login. On June 22nd we moved to a new cart system; Shopify.

Q: I lost my license key how do I retrieve it?
A: Go to your account: http://www.kellermanstores.com/account

Q: I lost my software how do I retrieve it?
A: Go to downloads: http://www.kellermanstores.com/alldownloads

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What other communication mechanisms do you have?

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Product-specific FAQs can be found on the detail page for each of our products.